What documents do I need for items exported by air (DHL, FedEx, PostNL etc) /
To submit a claim for items exported by air courier (DHL, FedEx, PostNL etc) you need to provide the following documents:
- Confirmation of shipment
The confirmation of shipment is a notification from the store or courier, informing you that your goods have been shipped. Confirmations of shipment your name, invoice/order numbers from the store, and your tracking number. These details must be clearly visible.
- Proof of delivery (POD)
The proof of delivery can be found on your couriers website by using your tracking number. It is a confirmation containing the delivery information; the recipient's name, the tracking number, the delivery date and an image of the recipient's signature.