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What documents do I need for items exported by air (DHL, FedEx, PostNL etc) /

    To submit a claim for items exported by post (DHL, FedEx, PostNL etc) you don't need a stamp from customs. Instead you'll need to provide the following documents:

    1. Commercial Invoice
      To get a copy of the commercial invoice related to your shipment, contact you couriers customer service team. Provide your tracking number and ask for your commercial invoice (for tax-return purposes).  

      If you submit items for shipment yourself, you'll be asked to fill in some details so the courier can make a commercial invoice. When submitting your details, please pay attention to the following:

      - select the contents of your package to be a gift
      - add the order/invoice numbers from the stores to the content description of your package
      - make sure you correctly submit the total value of your items (excluding VAT)

    2. Proof of delivery (POD)
      The proof of delivery can be found on your couriers website by using your tracking number. It is a confirmation containing the delivery information; the recipient's name, the tracking number, the delivery date and an image of the recipient's signature.

      Track your shipment to download your POD here; DHL / UPS / FedEx PostNL