What documents do I need for items exported by air (DHL, FedEx, PostNL etc) /
To submit a claim for items exported by post (DHL, FedEx, PostNL etc) you don't need a stamp from customs. Instead you'll need to provide the following documents:
- Commercial Invoice
To get a copy of the commercial invoice related to your shipment, contact you couriers customer service team. Provide your tracking number and ask for your commercial invoice (for tax-return purposes).
If you submit items for shipment yourself, you'll be asked to fill in some details so the courier can make a commercial invoice. When submitting your details, please pay attention to the following:
- select the contents of your package to be a gift
- add the order/invoice numbers from the stores to the content description of your package
- make sure you correctly submit the total value of your items (excluding VAT)
- Proof of delivery (POD)
The proof of delivery can be found on your couriers website by using your tracking number. It is a confirmation containing the delivery information; the recipient's name, the tracking number, the delivery date and an image of the recipient's signature.
Track your shipment to download your POD here; DHL / UPS / FedEx / PostNL