To find your expected refund date:
- Log in to your account
- Go to the 'my receipts' page
- Go to you receipt
- Check the 'expected refund date'
We expect to receive your refund from the store, the latest, on or around this date. As soon as we have received payment from the store we will notify you by email.
No expected refund date visible in your account? This can mean that:
- We are still waiting for your original receipts to arrive at our office in the post
- Your receipts are still in the process of being checked and approved
- We are still waiting for/processing the copy of your passport
Your expected refund date will become visible after these steps have been completed.