What do the coloured logo's in the shopping guide mean? /

The coloured logos in our shopping guide tell you wether a store will refund your VAT via

Most stores are more than happy to cooperate with refunding your VAT. Unfortunately, stores are not obligated by EU law to do so. They may also choose to pay the VAT to the government during their periodic tax returns instead. Even though EU law states you have the right to claim back VAT, some stores choose not to be of service.

If the store where you shopped is not listed in our guide, you can add it yourself during the registration of your receipt. It will receive the status 'new' in our guide (read about new stores below).

To make sure you'll be able to claim back VAT, shop at stores that guarantee a refund. These stores can be found in our shopping guide (also available in our app for iOS and Android). The coloured logo's in our shopping guide will tell you wether a store cooperates with or not:

Partner store
This is a partner store.

Refund is guaranteed

Pledger store

This store cooperates on a regular basis, or has cooperated in the past and has pledged to participate in the future.

Refund is highly likely

New store

This store is new in our system. 
Another customer has recently registered their receipt from this store and is still waiting for their refund. We're not sure yet wether the store will cooperate in refunding their VAT. When the shop decides to cooperate (or not), we'll update this status. 
We advise you to contact the store first to determine wether they have a preferred VAT refund process in place. Please ask them wether they would be willing to cooperate with refunding your VAT via New stores are often more willing to cooperate if you let them know beforehand that you're going to submit a claim. Cooperation currently unknown

Non-cooperative store
This store has indicated to us in the past that they do not wish to cooperate with VAT refunds via This means we probably can't process your claim for this store. You can still register your receipt and we can try to contact them again, but a refund is not guaranteed. Please don't send your original receipt to our office in the post. Instead, keep it safe with you at home. You might need it to request a VAT refund from them directly or via another refund agency.

A store can be listed as ‘uncooperative’ for various reasons:

Find out what to do if a store doesn't cooperate here

Refund is unlikely