The coloured logos in our shopping guide tell you wether a store will refund your VAT via vatfree.com.
|This is an official vatfree.com partner store.|
|This store cooperates on a regular basis, or has cooperated in the past and has indicated they plan to keep doing so in the future.|
|This store has recently been added to our system. We've never worked with them before so we don't know wether they'll refund your VAT. Don't worry. Most stores are more than happy to cooperate.|
If a store is new we advise you to contact them directly first. A short message is sufficient, just to let them know you wish to submit a claim via vatfree.com. New stores are often more willing to cooperate if you let them know personally beforehand that you want to submit a claim. Feel free to cc us so we can assist.
If you register a receipt for this store we'll contact them for more information and negotiate a refund on your behalf. If they don't want to cooperate we won't charge a fee.
Don't send your original receipt to our office in the post. Instead, submit your claim with a photo or scan.
This store has indicated to us in the past that they don't want to cooperate with VAT refunds via vatfree.com. There is a high chance they won't process your claim submitted via vatfree.com. Contact the store for more information about how to get a VAT refund.
A store can be listed as ‘uncooperative’ for various reasons: