By law, sales outside the EU and certain other transactions are tax-exempt. If you meet the requirements and ask for a VAT refund the store should refund your VAT.
Unfortunately, some stores don't cooperate. Either because they don't understand the law, the administrative procedures involved or because they have a contract with another tax-free company. These are not valid reasons to reject your claim. If a store does not want to cooperate and you wish to take legal action, please contact us via [email protected] for more information about the possibilities.
Continue with the steps below: