How do I submit a VAT refund claim? /
- Create an account via our app (Google Play / Apple Store) or website
- Get a customs stamp on your receipt or tax-free form at the airport
Don't have a receipt that meets all necessary requirements? Download and bring a tax-free form to customs in addition to your receipt (not required in the Netherlands). Always make photos/scans of your stamped receipts and tax-free forms, even and especially if you need to send them in via post.
Exporting via car? Get a stamp at the border office.
Exporting via ocean freighter? You don't need a stamp. Find out which documents you need here.
Exporting via courier? You don't need a stamp. Find out which documents you need here.
- Register your receipt/invoice in your account
If you haven't done so already, register your receipts in your account. Upload photos/scans of your stamped or digital export documents so we can start processing your claims.