How do I submit a VAT refund claim? /
- Create an account
You can download our app (Google Play | Apple Store) or create an account via our website.
- Get proof of export or VAT exemption
Find out where to get proof of export or VAT exemption here.
Exporting yourself via airplane, car or train and don't have a receipt that meets all necessary requirements? Download and bring a tax-free form to customs in addition to your receipt.
After getting proof of export or VAT exemption, always make photos/scans of all your documents, especially if you need to send them in via post.
- Register your receipt/invoice in your account
Register your receipt in your account. We’ll ask you to upload copies of your documents.
Tip: you can make high quality scans using the Scannable app (Ios Iphone) for free.
After completing this process we'll keep you updated by email automatically. We'll provide a time-frame for your refund and we'll notify you when your VAT has come in from the store. Information about payment methods can be found here.