Where and when can I fill in/provide my payment details? /

When the store has processed your VAT refund request, we will notify you by email. You will then be able to log in to your account to provide your payment details and request a payment transfer. 

If we have sent you an email to let you know the store has paid your refund you can:

- Log in to your account
- Go to the 'My receipts' page
- Click the green 'Payout refunds' button
- Select your preferred payment method
- Submit and check your details