What if a store is not listed in the shopping guide? /

If the store where you did your purchases is not listed in our shopping guide, this means that this store has never been approached for a VAT refund by before. You are most welcome to register your receipt from this store, however, a VAT refund is not guaranteed.

We advise you to contact the store first to determine whether they have a preferred VAT refund process in place. If not, please ask them whether they would be willing to cooperate with refunding your VAT via If they confirm, please feel free to proceed with registering your receipt. You can learn how to add a shop to our shopping guide here.