Where can I find a copy of my customer's passport? /

We can share your customer's passport copy with you on request.

Please note that your customer's passport copy will be masked; sensitive information (photo, social security number and signature) is blocked. We are obligated to block and save passport copies in line with GDPR privacy laws.

Passport information that is required by the tax administration to process a VAT refund request (name, country, passport number) is shared with you automatically on your customer's digital tax free form. You can find your customer's digital tax free form in your personal shop portal.