What documents do I need to provide when submitting a cargo request? /
If your goods were shipped by an export company you do not need to get a customs stamp on your receipt (from a customs office at the airport). Instead of a customs stamp we will need to receive the 2 official customs documents mentioned below. Please make sure your shipping company can provide these documents:
- 'EX-A' export document
The EX-A document is an official document following specific guidelines, drawn up by your shipping company for customs, which describes the type and value of your goods. This will allow customs to determine wether the goods can be exported. At the final border within the EU, the EX-A document will be checked and validated by customs.
- 'Confirmation of Exit' export document.
Once customs approves the export and the goods have actually left the EU, your shipping company will automatically receive a Confirmation of Exit from customs. The Confirmation of Exit contains information like the date of exit and customs office details. The Confirmation of Exit is required by the tax administration as proof that your goods were exported and that you are allowed to request a VAT refund
Some shipping companies provide these 2 documents separately and some combine the documents to form 1 document.
Please note; there are strict requirements regarding the information that should be present on your export documents. For example; both your purchase receipt/invoice and export documents must be made out to your private name. We can not process your requests if one of your documents are made out to your business. You can read more about the requirements here.