Yes, you can submit VAT refund claim for goods bought from European online shops. There are different online shopping and delivery situations that will determine which procedures you must follow to claim back the VAT.
1. EU Delivery - self arranged export by airplane
2. EU Delivery - self arranged export by courier or shipping company
3. Direct non-EU delivery - by courier
4. Direct non-EU delivery - by shipping company
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1. EU Delivery - self arranged export by airplane
The store delivered your purchases to an address in the EU. You exported the goods to a non-EU country by airplane yourself.
Print your invoice. The store usually sends this to your email after you have payed for your order
Take your invoice to customs at the airport for a stamp
Take a photo of your stamped invoice and register it in your vatfree.com account
2. EU Delivery - self arranged export by courier or shipping company
You arranged delivery to your non-EU address yourself, by courier or shipping company.
Most people choose this option if they order online from stores that don’t offer international deliveries. You are currently not in the EU and can’t export your order by airplane yourself. People moving to another country outside the EU, with big shipments (over sea) with goods from different stores, also often choose this option.
If you use a courier, follow the steps under option 3
If you use a shipping company, follow the steps under option 4
Please note; if you arrange delivery to your non-EU address yourself, by courier or shipping, your order must be delivered directly to your courier or shipping company address. You can not act as a middle (wo)man for delivery of the goods. If the goods are delivered to your own address first, we can not prove you actually sent all of your purchases to your courier or shipping company for delivery to your non-EU address.
3. Direct non-EU delivery - by courier
The store delivered your purchases directly to your non EU address, by courier (PostNL, DHL, FedEx, etc)
Register your invoice in your account as a 'cargo' receipt. You can find detailed instructions on how to do this here
Choose the option 'exported by post'
Upload the required documents. You can find more information about these documents here.
4. Direct non-EU delivery - by shipping company
The store delivered your purchases directly to your non EU address, over sea (shipping company)
Register your invoice in your account as a 'cargo' receipt. You can find detailed instructions on how to do this here.
Choose the option 'by shipping company'
Upload the required documents. You can find more information about these documents here.