Vatfree.com
London, United Kingdom (Heathrow) /

CUSTOMS SYSTEM:
Manual

MINIMUM SPEND THRESHOLD:

£30 per store per day for UK stores
Minimum spend threshold's for other countries can be found here


CUSTOMS LOCATIONS:
There are Travelex refund desks in every terminal, at check-in and after security in the departure halls.
Follow the ‘VAT refunds’ signs. 
If you don’t know which way to go, just ask one of Heathrow’s purple-uniformed multilingual Passenger Ambassadors.

Terminal 2
Check-in: Level 5, check-in zone A

Departures: Level 5, between the shops called 'Hamleys' and 'Dixons Travel' 

Terminal 3
Check-in: Ground floor, between check-in zone D and E
Departures: Level 1, between the shops called 'WHSmith' and 'World Duty Free' 

Terminal 4 
Check-in: Level 2. Two refund desks. 1. between check-in zone D and E. 2. via the lift at check-in zone G
Departures: Level 2, next to the shop 'WHSmith' and the restaurant 'Caviar House & Prunier Seafood Bar'

Terminal 5
Check-in: Level 3, check-in zone G
Departures: Level 2. Two refund desks. 1. Next to 'The Harry Potter Shop'. 2. Between the shops 'Dixons Travel' and 'WHSmith'

Find detailed maps here.


CONTACT DETAILS:

+44 845 872 7627

TIPS:
Don't forget to bring a tax free form to get your customs stamp
The refund desks in the departure halls are usually less busy and have shorter queues
To skip queues you can also book an appointment in advance (£15)

GOOD TO KNOW:

Travelex will stamp your form on behalf of UK customs and will collect it from you. They will forward your documents to our company in the post. 
Ask customs if you can make photo's of your stamped form and receipts for safety reasons, in case something happens with the post.

DOWNLOAD:
Tax-free formulier