EU DELIVERY - self arranged export via air or ocean /

Some online stores can’t ship to non-EU countries. Or you might prefer to arrange shipping yourself, for other reasons. If this is the case, you can use choose a shipping company yourself, to deliver the items to your address outside the EU.

Step 1: Order your items
Order your items online and, during the checkout of your shopping cart, submit your non-EU address as the billing address. Can’t add a billing address in addition to the delivery address? No problem. You can also write your non-EU billing address on your invoice by hand.

Step 2: Choose a shipping company

Choose a shipping company to deliver your goods to your non-EU address.

Shipping large orders that need to be exported via ocean freighter? Our partnered shipper Morends can help you out. Contact Morends for more information about shipping options, costs and delivery times: [email protected] Morends can also help you ship small items via courier (DHL, UPS, FedEx etc).

If you choose to ship the goods via courier yourself, it is very important that you correctly submit information for customs purposes. The following details should be added in the references/content description of your shipment:

Step 3: Collect the required export documents

Step 4: Submit your VAT refund claim
Register your invoice in your account so we can start the refund process. We’ll ask you to upload copies of your invoice and required documents during the registration of your claim.