1. Go to the login page via our website or app and select the white/grey button 'Click here to reset your password'. It's located towards the bottom of the page.
2. On the next page, fill in the email address you used to create an account and click the button 'Send password reset code'
3. On the next page you can enter your 'Reset code'. IMPORTANT: Please leave this page open. Your reset code is sent to you by email. Go to your inbox, find our email which contains your reset code. Copy your code.
4. Go back to the page you left open and fill in your code to enter a new password.