Frankfurt Airport, Germany /

Customs systemManual, customs stamp
Minimum Spend threshold€50.01 per invoice/receipt
Customs locations and opening hoursOn the way to your gate, after passport control, 24/7.
Contact details

Phone: +49 180 6372 4636

Email: [email protected]

For immediate assistance at the airport you can also use an InfoGate.
Required documentation for German customs and German stores
  • A complete purchase invoice containing the name and address of the store, quantity and description of the exported goods, identity of the purchaser (name, passport number and non-EU address)
  • If you don't have a complete invoice an additional tax-free form is mandatory
  • Purchased items
  • Passport
  • If you have an EU passport; proof of residence outside the EU
  • Boarding pass
More informationFrankfurt airport website - VAT refunds