This article applies to NATO military employees stationed in the Netherlands, buying at Dutch stores. If you're stationed inside the Netherlands and buying from stores located outside the Netherlands (but inside the EU), please follow instructions here. To request a VAT refund, please follow the steps below:
At the moment of purchase, ask for a Customs Tax Invoice
Store employees are required to fill in your CTI. A minimum purchase amount of €45 (per CTI) applies.
After visiting the store and receiving a CTI, go to your NATO base administration for a wet stamp / seal of approval.
Create an account via our app or website
On your account page, set your 'account type' to the correct NATO base; Brunssum
On your receipt page, register your receipt and Customs Tax Invoice
When this process has been completed, we’ll check your documents and contact the store for your refund. You’ll be notified by email when a store has processed your claim. After receiving notification, payment can be requested by logging in to your account.
Additional remarks:
Claims may be submitted digitally
Original documents must be kept safe at home until after the store has processed your claim
VAT forms can be requested from stores via email
Did you make a purchase online? Or were you not able to get a CTI in-store for other reasons? You may request a CTI from the store via email. After forms have been filled in and sent to you by email, they must be printed and brought to your NATO base administration for a wet stamp / seal of approval.
You can only buy at licensed stores
Only stores with a licence to sell to JFC NATO military staff are able to provide this type of invoice. Your NATO base administration can provide a list of licensed stores.
