Why do I need to submit original documents by post? /
Don't worry! In most cases you don't need to send original documents by post.
As an exception, we might ask for your originals if:
- Vatfree.com is required to perform a random check for the Tax Authorities (to prevent double entries and fraud)
- Your receipt exceeded a certain amount
- You have Tax-Free documents from a different Tax-Free company
- The store does not want to work digitally
- The local Tax Administration wants the store to receive all originals or in case of a fiscal audit
Your receipt status will show wether you need to send originals by post.
Our address for postal mail can be found here.