Where can I find a copy of my customer's passport? /

Vatfree.com can share copies of your customer's ID documents on request. Requests for ID documents can be submitted via [email protected].

Vatfree.com can only share your customer's ID documents if you need them to process a VAT refund claim or in case of fiscal checks by the tax administration. We advise you to only request ID documents in case of fiscal checks. Vatfree.com stores your customers ID document copies in a safe digital environment that protects their privacy. 

Passport information that is required by the tax administration to process a VAT refund claim (name, country, passport number) is shared with you automatically on your customer's digital tax free form. You can find your customer's digital tax free form in your invoice portal.

Vatfree.com is required by the tax-administration to receive and store copies of your customer's ID documents to prove they reside outside the EU and are eligible for a VAT refund. Without a copy of your customer's ID documents, vatfree.com can not send you an invoice for a VAT refund claim.

During registration with vatfree.com, customers are required to provide the following documents:

• Copy of their passport
• Copy of a visa / residence permit / work permit / ID-card from their non-EU country of residence
  (only applicable if an EU-issued passport copy was provided)

Please note that, in line with GDPR privacy laws, we are obligated to block sensitive details (photo, social security number, signature).