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What documents do I need for items exported via ocean freighter? /

Your name and an invoice/order/transaction number from the store is mandatory information and must be included on your documents. Without this information we can not process your claim. Contact your shipper and ask them to include this information. They do not always do so automatically. Tip: send a list of invoice/order/transaction numbers + store names to your shipper to help them avoid making mistakes.


Mandatory documents

Notes

  1. EX-A document 

  2. Confirmation of Exit

These are official customs documents and are required as proof of export. Without these documents we can not process your claim

Mandatory details

Notes

  • Your name

  • Receipt/invoice number from the store


These details prove that your specific items were exported. Without these details on your customs documents we can not process your claim.

If your details are not visible on the customs documents mentioned above you can submit the following documents from your shipper as extra support:

Supporting documents (not mandatory)

Notes

  1. Non-EU customs (import) documents

  2. Bill of lading from your shipper

  3. Invoice from your shipper

  4. Packing list from your shipper

If your customs documents (mentioned above) are incomplete, you can submit these documents as additional support.

Mandatory details

Notes

  • Your name

  • Receipt/invoice number from the store


These details prove that your specific items were exported. Without these details on (at least 1) of your supporting documents we can not process your claim.