What documents do I need for items exported via ocean freighter? /
Your name and an invoice/order/transaction number from the store is mandatory information and must be included on your documents. Without this information we can't process your claim.
Tip: Contact your shipper and ask them to include this information on your customs documents. They don't always do so automatically. To help them avoid making mistakes, send a list of store names and invoice/order/transaction numbers.
Mandatory customs documents | Notes |
EX-A document Confirmation of Exit
| These are official EU customs documents and are required as proof of export. |
Mandatory details | Notes |
| These details prove that your specific items were exported. |
If the above mentioned details are not visible on your customs documents, you can submit the following documents from your shipper as support:
Supporting documents (not mandatory) | Notes |
Import documents from non-EU customs Bill of lading from your shipper Invoice from your shipper Packing list from your shipper
| If your EU customs documents are incomplete, you can submit these documents as additional support. |
Mandatory details | Notes |
| Without these details on (at least 1) of your supporting documents we can't process your claim. |
