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What documents do I need for items exported via ocean freighter? /

Your name and an invoice/order/transaction number from the store is mandatory information and must be included on your documents. Without this information we can't process your claim.

Tip: Contact your shipper and ask them to include this information on your customs documents. They don't always do so automatically. To help them avoid making mistakes, send a list of store names and invoice/order/transaction numbers.


Mandatory customs documents

Notes

  1. EX-A document 

  2. Confirmation of Exit

These are official EU customs documents and are required as proof of export.

Mandatory details

Notes

  • Your name

  • Receipt/invoice number from the store


These details prove that your specific items were exported.

If the above mentioned details are not visible on your customs documents, you can submit the following documents from your shipper as support:


Supporting documents (not mandatory)

Notes

  1. Import documents from non-EU customs

  2. Bill of lading from your shipper

  3. Invoice from your shipper

  4. Packing list from your shipper

If your EU customs documents are incomplete, you can submit these documents as additional support.

Mandatory details

Notes

  • Your name

  • Receipt/invoice number from the store


Without these details on (at least 1) of your supporting documents we can't process your claim.