Your name and an invoice/order/transaction number from the store is mandatory information and must be included on your documents. Without this information we can not process your claim. Contact your shipper and ask them to include this information. They do not always do so automatically. Tip: send a list of invoice/order/transaction numbers + store names to your shipper to help them avoid making mistakes.
If your details are not visible on the customs documents mentioned above you can submit the following documents from your shipper as extra support: