Why do I need a customs stamp/proof of export? /

Having proof of export/VAT exemption provided by a customs or tax department is a legal requirement for submitting and processing VAT refund claims. This requirement has been set by EU government(s) and is enforced by tax administrations in all EU countries.

Please note that without proof of export provided by a customs or tax department, we can't process your claim. No proof of export = No refundTax administrations do not allow us and stores to process claims without proof of export, no matter what the circumstances were. Processing a claim without proof of export from customs can result in high fines for our company and the store. We kindly ask for your understanding in this matter.