Mail is delivered to our office once a week. Afterward, it can take up to two weeks to register all receipts we have received. Therefore, it can sometimes take up to three (3) weeks in total before your receipts are marked as 'received' in your account.
When we have received and processed your original receipts, we'll notify you by email and the messages page in the app.
You can also keep an eye on the receipt status, on your receipt page. When we have received and processed your originals, your receipt status will change from 'waiting for originals' to 'waiting for visual validation'. This means we're in the process of checking and approving your documents.
If you still haven't heard from us 3 weeks after your receipts should have arrived, please let us know via [email protected].