How do I know my customer has exported his/her goods? /

Customs departments are responsible for verifying export and eligibility for a VAT refund. When all requirements are met, a customer receives confirmation from customs that the items have been exported. Depending on the export method, confirmation is provided in the form of a stamp or digital export documents.

You are eligible for a VAT refund if:

  1. You are permanent resident of a non-EU country (only applicable in case of exports via hand luggage)
  2. You have bought items for a minimum amount per invoice/receipt (or per shop per day)
  3. You export the items unused and within a 90 day period
  4. You can provide confirmation of export in the form of a customs issued stamp or digital export documents

To prove eligibility and to receive proof of export, customers must show customs the following:

* If customers have an EU-passport, they are required to show a visa or residence permit for the non-EU country they are living in