How do I know my customer has exported his/her goods? /

Customs checks wether your customer has exported a purchase and is eligible for a VAT refund. A customs stamp is only provided if all criteria for eligibility have been met.

You are eligible for a VAT refund if:

  1. You permanently live outside the European Union
  2. You have made purchases that amount to a minimum of € 50 per shop per day
  3. You take the purchases back home yourself, unused and within a 90 day period.

To prove you are eligible and to receive a customs stamp, you must show customs the following:

* If you have an EU-passport, you are required to show a visa or residence permit for the non-EU country you are living in