Do I need to send my documents by post? (ocean) /

If you submit a claim for goods that have been exported via ocean freighter you don't need to send your original documents to our office in the post. Instead, you can submit all your documents digitally.

Your shipping company submits and receives digital export documents from harbour customs. 
 These export documents are sufficient to prove that your goods have been exported to a non-EU country. 

Please keep your original receipts safe at home until after the store has processed your claim.