If you submit a claim for goods that have been exported by a shipping company you don't need to send your original documents to our office in the post.
When you export goods with a shipping company, your shipping company submits and receives digital export documents from harbour customs. These digital export documents are sufficient to prove that your goods have been exported to a non-EU country.
You can submit your receipts and export documents online during the registration of your claim. Please keep your original receipts safe at home until the store has processed your claim.
Find out which export documents you need and how to get them here.
When you have received your documents from your shipping company, find out how to register your claim here.