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What if the customs officer refuses to stamp my receipts? /

Before you go to customs to get a stamp, always make sure you can meet customs and receipt requirements.

If a customs officer at the European airport you are departing from refuses to stamp your receipts, you can try getting the customs stamp at your non-EU airport of arrival instead.

At your non-EU airport of arrival, you can:

a. go to the customs office where you can 'declare your goods'. These offices are located between the bagage claim belts and the exit.
b. go to a customs office after the exit. Customs offices are often located in departure halls close to check in. Ask an airport employee to point you in the right direction.

Please note; if there is no date included in the stamp, please ask the customs official providing the stamp to write the date of entry with a signature next to the stamp.

Please note; 
without a customs stamp we can not process your VAT refund request. Without a stamp from customs, we are not allowed by the tax administration to process your claim. Doing so can result in high fines for our company and the store. We kindly ask for your understanding in this matter.