How long does it take for my receipts to arrive at your office? / We get our mail delivered to our office once a week. Afterwards it can take up to two weeks to register all receipts we have received. Therefore, it can take up to three (3) weeks in total before your receipts are marked as 'received' in your account. If you still haven't heard from us 3 weeks after your receipts should have arrived, please let us know.

Please note that this process may take longer if you have sent us your receipts from your home country.