If your online purchases were delivered to an address in Europe, you will have to follow the same steps as if you bought the goods at a regular shop:
- request a proper receipt/invoice (this is often sent to your email by the online shop, after finalising your purchase online)
- register your purchase receipt in the vatfree.com app or via our website
- visit customs before leaving the EU to get a customs stamp on your receipt
- post the receipt to our office
Please note: Most EU webshops will provide the option to list a billing address and a delivery address during check-out from your shopping cart. If the option for a billing address is provided, please list your foreign billing address. The delivery address can be a European address. If the option for a billing address is not provided, please add your name and foreign address in a remark field or add it by hand on the printed invoice you take to customs.