Do you pay me automatically? / No, we do not pay you automatically. You must request a payment yourself. You will be able to request a payment once the store has payed your VAT refund. When the store has payed your refund, we will notify you in the app or by email. In this notification you will find instructions on how to request a payment. In your account you will be able follow all the stages of the refund process at any time.
- If you have received a tax free form from one of our partner stores, with a section where you can provide your bank account details, please note that these tax free forms are old. While you can still use these forms to request a VAT refund, we no longer transfer refunds directly or automatically to the bank account details provided by you on this form. You are still required to request a payment and provide your payment details yourself, when the receipt is stated 'ready for payout'.