No, we do not pay you automatically.
To receive payment:
Keep an eye on the status of your receipts in your account. When your receipt status is 'paid by shop' you can request payment. We will also send you an email to let you know payment can be requested.
You can request payment via the 'my receipts' page in your account. Select the green payment button to start the payment process. The green button will only become visible after a store has processed your claim.
Please note; during the early Covid-19 pandemic in 2020, our system was renewed and updated. In some cases automatic emails were not sent to let you know payment could be requested. Check your receipt status in your account to see if your claim was processed. If your receipt status is 'paid by shop', you can now request payment via your receipts page.