Madrid Barajas Airport, Spain /

Customs system
  • Manual, wet stamp, customs desk (Spanish and other EU stores)
  • Digital terminal (DIVA), barcode scan
Minimum Spend threshold0 / no minimum for Spanish stores
Minimum spend threshold's for other countries can be found here
Customs locations and opening hoursTerminal T1, Floor 1 (Check-in)
Open from 07.00 - 22.00

Terminal T4 Satellite, Floor 2 (Boarding area)
Open 24 hours

Terminal T4, Floor 2 (Departures)
Open from 07.00 - 22.00
Contact details                             
Information points (staff members with green jackets)

Phone: +34 91 321 10 00 / +34 902 404 704

Email: [email protected]

Required documentation for customs
  • A complete purchase invoice containing the name and address of the store, quantity and description of the exported goods, identity of the purchaser (name, passport number and non-EU address)
  • If you don't have a complete invoice an additional tax-free form is mandatory
  • Purchased items
  • Passport
  • If you have an EU passport; proof of residence outside the EU
  • Boarding pass