This article is for goods that have been exported by a shipping company.
Please note; these are strict requirements:
Your export documents should refer clearly to you (not your business) and your goods. Please make sure the following information is present on your export document:
1. Your personal name (the same as on your purchase receipt)
2. The name of the store where you have bought your goods
3. The invoice / receipt number from the store
4. The purchase value of your goods
A guide on how to register a cargo claim in your account can be found here.