Where do I submit a claim for items exported via ocean freighter? /

You can find out which documents you need to submit here.

In your account, please register your claim as items that have been exported by a shipping company (ocean freighter). Follow the steps below:

1. Go to the 'My receipts' page in your account

 

2. Click the green button 'Add new receipt'

 
 

3. Scroll to the bottom of the page and click the blue text 'Click here to start the CARGO process'

 

4. Select the icon 'By a shipping company'