When will you pay my refund? /

As soon as we have received and approved your documents, the expected refund date becomes visible on your receipt page.

The timeframe for refund depends on the store. E
ach store has different payment processes and terms. The average processing time is 30 days. Some stores pay within a day, others within 1 week, 14 days, 30 days, 60 days and a few even ask for 90 days. 

The expected refund date on your receipt page
is a prediction based on the average amount of days it has taken a particular store to process claims in the past. Payments can come in earlier and later than expected.

If a store has not paid within 2 weeks after the expected refund date, ask for an update via [email protected]

As soon as we have received your VAT we'll notify you by email automatically

You can find out how to request payment here.