Do you pay me automatically? /

No, we do not pay you automatically. When your refund has been paid by the store, we'll inform you via email and the app. You can then log in to your account to request payment. 

You can request payment via the receipts page in your account. Select the green 'payout refunds' button to start the payment process. 
The payment button will become visible after a store has processed your claim.

Please note; during the early Covid-19 pandemic in 2020, our system was renewed and updated. In some cases automatic emails were not sent to let you know payment could be requested. Check your receipt status in your account to see if your claim was processed. If your receipt status is 'paid by shop', you can now request payment via your receipts page.