Do you pay me automatically? /

We do not pay you automatically. The payment option will become available after a store has processed your claim. When we receive your VAT from the store, we'll inform you immediately via email and the app. 

You can request payment via the 'My receipts' page in your account. Select the green 'Payout refunds' button to start the payment process. 

Information about your payment date can be found here.