If you're traveling by airplane, there are multiple options to get proof of export:
1. Pass by Customs at your EU airport of departure
Customs desks are available at all international airports in the EU, 24/7.
Customs is usually located in departure halls, close to check-in desks. Follow the signs for customs or ask an airport employee to point you in the right direction.
If the customs desk is closed there is usually a telephone number displayed on the desk which you can call outside of opening hours. A customs employee will come down to the desk to stamp your receipts.
✅ View our airports and customs guide to see exactly which documents you need for customs in the EU country you're departing from
✅ Plan in some extra time at the airport for customs - 30 minutes is usually enough
✅ Bring a Tax-Free form if you did not receive a valid purchase document from the store.
2. Declare your goods at your non-EU airport of arrival
As a backup plan, you can also 'declare your goods' at our non-EU airport of arrival. These offices are usually located between the baggage claim belts and the exit. You might be asked to pay import taxes and duties.
3. Visit an embassy or consulate in your non-EU country of arrival
As a last resort, you might be able to visit the embassy of the EU country you departed from or the embassy of the country where you bought your goods. Call the embassy first to ask if they can help. Some embassies will direct you to a customs department. Bring the following with you:
➤ Tax-Free form
➤ Purchase receipt
➤ Purchased items
➤ Flight itinerary showing when you exited the EU
➤ Passport
➤ If you have an EU passport; another non-EU official government document proving you life outside the EU (visa, work-permit, residence-permit, etc)
⚠️ No proof of export = No refund
We can't process your claim without proof of export from customs (stamp or digital export validation). EU Tax Administrations do not allow us to process claims without export validation. Doing so can result in high fines for our company and stores. We kindly ask for your understanding in this matter.
Frequently Asked Questions
Which documents do I need to bring to customs?
Do my items need to stay in their original packaging?
What if customs is closed?