You can not submit you payment details before a store has processed and paid your VAT refund request. When the store has paid your refund, we will notify you by email. You will then be able to log in to your account to provide your payment details and request a payment transfer.
If we have sent you an email to let you know the store has paid your refund you can:
- Log in to your account
- Go to the 'My receipts' page
- Click the green 'Payout refunds' button
- Select your preferred payment method
- Submit and check your details