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What if customs is closed? /

Please note that without a stamp from customs, we can't process your claim.


  1. If the customs desk is closed, please call the customs 24/7 helpline
    Customs officers are usually present at the airport 24/7. Telephone numbers in case of closed desks are usually listed on the customs desk window or counter.

    Information about customs at Schiphol can be found here.

    If you think you will be at the airport before or after customs opening hours, we advise you to contact the airport a day before your departure. Ask them if there is a 24/7 customs service available. If yes, ask if they can provide the telephone number/location of this service. 


  2. Customs at your non-EU airport of arrival
    If you were not able to get a customs stamp for other reasons, please go to customs at your non-EU airport of arrival.

    a. go to the customs office where you can 'declare your goods'. These offices are located between the bagage claim belts and the exit.

    b. go to a customs office after the exit. Customs offices are often located in departure halls close to check in. Ask an airport employee to point you in the right direction.

    Please note; if there is no date included in the stamp, please ask the customs official providing the stamp to write the date of entry with a signature next to the stamp.