I have a receipt without store details and can’t remember the store name and address, now what? /

We need the store name and address to find the store's contact details and the correct department to send your VAT refund claim for payment.

If you remember the store name and address please let us know via [email protected].

If you don't remember the store name and/or address you can check your payments in your banking system. The name of the store might be visible in the transaction details. Search on/around the purchase date and the amount mentioned on your receipt. Let us know the store name via [email protected].

If you haven't received proof of export yet and because you don't have a receipt with store name and address (officially required information), we advise you to bring a tax-free form to customs. You can also contact the store and ask for an official invoice.