When will you pay my refund? /

Your (approximate) payment date is visible in your account:

- Log in to your account
- Go to your 'my receipts' page
- Click on your receipt
- Check the 'expected refund date'

We expect to receive your refund from the store, the latest, on or around this date. As soon as we have received payment from the store we will notify you by email. You can then log in to your account to request a payment transfer.

No expected refund date visible under your receipt? This can mean that:

- We are still waiting for your original receipts to arrive at our office in the post
- Your receipts are still in the process of being checked and approved
- We are still waiting for/processing the copy of your passport

Your expected refund date will become visible after these steps have been completed.

Please note that we do not pay you automatically. You can find out how to request payment here.