ONLINE → store delivers to EU address → you export via airplane, car or train /

If the online store delivers your items to an address inside the EU and you export the items yourself, via airplane, train or car:

  1. Print your invoice from the store Most online stores send your invoice via email after you have paid.

    Tip: when you pay online, you can usually fill in a delivery address and a billing address. For the billing address, use your non-EU address and insert your passport number in an address line.

    If your invoice does not show your non-EU address and passport number, we advise you to print a tax-free form for customs. This is required in some EU countries (not required in the Netherlands).

    You can download a tax-free form here:

  2. Get proof of export
    You can find out where to get proof of export here:

    After getting proof of export, always make photos/scans of all your documents, especially if you need to send them to our office via post.

  3. Create an account and register your receipt
    You can download our app (Google Play | Apple Store) or create an account via our website.

    Register your receipt in your account. We’ll ask you to upload copies of your documents.

After completing this process we'll keep you updated by email automatically. We'll provide a time-frame for your refund and we'll notify you when your VAT has come in from the store. Information about payment methods can be found here.