How do I register a new store in your shopping guide? /

If the store where you shopped is not listed or has a white logo in our guide, this means that they have never refunded VAT via vatfree.com before. Feel free to register the new store (instructions below) and your receipt. We'll contact them and negotiate a refund on your behalf. If they don't want to cooperate we won't charge a fee. 

We advise you to contact new stores directly first. Cc us in your message to the store so we can assist. A short message is sufficient, just to let them know you wish to submit a claim via vatfree.com. New stores are often more willing to cooperate if you let them know personally beforehand that you want to submit a claim. 

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You need to be logged in to your account to add a new store to our system. When logged in, follow the steps below:

1. At the bottom of the screen, select the round button 'add receipt'
   
   
2. Select the button 'Click here to search shop'
   
   
3. In the search bar, enter the store name and address. When no store is found, select the lower option; 'Add new shop'
   
   
4. In the search bar above the map, enter the store name and address. Select the store in the results. At the bottom of the page click the button 'Add shop.

Congratulations! You've added the store to our shopping guide!