How do I know my customer has exported his/her goods? /

Vatfree.com receives and verifies all required documents for confirmation that your customer is eligible to shop Tax-Free and that export has been confirmed by Customs. 

Customers are eligible for a VAT refund if:

1. They are permanent resident of a non-EU country (only applicable in case of exports via hand luggage)
2. They bought items for a minimum amount per invoice/receipt (or per shop per day)
3. They export the items unused before the end of the 3rd month after purchase

If a customer is eligible, customs provide confirmation of export in the form of a stamp or digital export documents.

Customs checks:

• ID documents and resident permits for non-EU countries
• purchase receipt 
• purchased items
• tax-free form (mandatory in some EU countries)
• boarding pass 

Vatfree.com checks: 

• Confirmation of export from Customs (stamp or digital export documents)
• ID documents and resident permits for non-EU countries
• purchase receipt 
• tax-free form 
• boarding pass (optional for tax-administration)

If all documentation is compliant and export of the goods has been confirmed by Customs and checked by Vatfree.com, we send you a request for VAT refund.