How do I know my customer has exported his/her goods? / receives and verifies all required documents for confirmation that your customer is eligible to shop Tax-Free and that export has been confirmed by Customs. 

Customers are eligible for a VAT refund if:

  1. They are permanent resident of a non-EU country (only applicable in case of exports via hand luggage)
  2. They bought items for a minimum amount per invoice/receipt (or per shop per day)
  3. They export the items unused before the end of the 3rd month after purchase

If a customer is eligible, customs provide confirmation of export in the form of a stamp or digital export documents.

Customs checks: checks: 

If all documentation is compliant and export of the goods has been confirmed by Customs and checked by, we send you a request for VAT refund.