Can you return/forward my receipt to me? /

Unfortunately we can not return your original receipt to you, or forward it to another party.

Our terms and conditions (article 8) and our shopping guide mention that we are unable to return or forward original receipts to customers, uncooperative stores or competitors. This would become very costly and time consuming, especially since we do not charge a service fee for receipts and the corresponding VAT amount in case they are not refunded by the store.

We therefore always advise you to check our shopping guide first, to determine wether a store will cooperate with refunding your VAT via, before you send your receipts to our office in the post.

If you need your receipt for warranty reasons, please make sure the store makes a copy of your receipt which you can use for warranty. Often they will provide this automatically during purchase. Always ask to be sure.