What if I was not able to get a stamp? /
Please note that without a stamp from customs, we can't process your claim. No stamp = No refund.
If you were not able to get a stamp when leaving the EU, you can still get a stamp in your non-EU country of arrival. You can choose the following options:
- Declare your goods
At you non-EU airport of arrival you can 'declare your goods'. Ask for a stamp to prove your items have been imported into a country outside the EU. These offices are located between the bagage claim belts and the exit.
- Go to an embassy
You can go to the embassy of the EU country you departed from or the embassy of the country where you bought your goods. Bring the following with you:
- tax-free form
- purchase receipt
- purchased items
- flight itinerary showing when you exited the EU
- if you have an EU passport; another non-EU official government document proving you life outside the EU (visa, work-permit, residence-permit, etc)