You can find out where you should be able to find the payment button here.
If we sent you an email to let you know the store has processed your claim but you can't find the payment button when logged into your account, the following might be happening:
|You have logged into a duplicate account|
Go to your 'my receipts' page and check if your claim is visible there. If your claim isn't visible on your 'my receipts' page you might have logged into the wrong account. You might have logged into an account that you created a long time ago with a different email address or you might have used a social button (Google, Facebook, Linkedin, WeChat) to log in instead of your email address and password.
Check the email we sent you to determine to which of your accounts it was sent. You need to use that account/login method to log into the correct account and see your claim and the payment button.
If you used the correct email address/login method but still can't see your claim and the payment button in your account, please contact us via [email protected]. We might need to merge your accounts if you have more than 1 so you can see all your claims in one place.
|The store reversed payment||If your claim is visible on the 'my receipts' page in your account and you received an email about payment your receipt status should be 'paid by shop' (the store has processed your claim). If you received an email from us to let you know the store has paid, but your receipt status is still 'waiting for payment from shop', this means payment from the store was reversed or there is another payment issue playing in the background. Please contact us via [email protected].|