You can find your receipt status in your account.
Log in to your account → go to ‘My Receipts’ → select a receipt → check the status Statuses and meanings:
Waiting for customs stamp
You still need to mark your receipt as ‘stamped by customs’. Select your receipt → upload a photo of your receipt with the customs stamp visible → click the blue button ‘stamped by customs’
Waiting for traveller verification
We still need copies of your ID documents before we can continue processing your claim, or your ID documents are still being checked. You can upload your ID documents on your account page. Your ID documents will be checked within 24 hours.
Waiting for visual validation
We have received and accepted your receipt. It’s now being checked by a member of our staff. Your receipt will be checked within 24 hours.
Waiting for double-check
Your receipt needs to be double-checked by a member of our staff. Your receipt will be checked within 24 hours.
Waiting for shop validation
The store from your purchased items is new in our system or needs to be updated because it hasn't received a claim in a very long time. We’re in the process of contacting them to receive information about how to submit your claim to their administration.
Ready for invoicing
Your account and receipt details have been checked and approved. We’re ready to send your claim to the store. We send invoices for VAT refund claims to stores two (2) times a month.
Waiting for payment from shop
We’ve sent your claim to the store for processing. Most stores process claims within 30 business days. You can find your expected payment date in your account.
Paid by shop
The store has processed your claim and transferred the VAT to vatfree.com. To request payment, log into your account → go to your receipt page → slecht the green ‘payout refunds’ button
We’ve received your payment request. Your payment request will be processed in the next few days. You’ll receive a notification via email when payment has been transferred to your account.
Fully paid We’ve processed your payment request and transferred your refund to your account.