ONLINE → store delivers directly to non-EU address → exported via ocean freighter /
If the online store organised delivery and export of your items to an address outside the EU:
- Get a correct receipt from the store
Your receipt from the store should show your name and non-EU address. Don't forget to add these details to your payment information when checking out your shopping cart and paying online.
- Get proof of export
Find out which documents you need here. You might need to contact the store to get copies of your export documents.
- Create an account and register your claim
You can download our app (Google Play | Apple Store) or create an account via our website.
Register your receipt in your account. We’ll ask you to upload copies of your documents.
Tip: if you need to make scans, you can do so with the Scannable app for free.
After completing this process we'll keep you updated by email automatically. We'll provide a time-frame for your refund and we'll notify you when your VAT has come in from the store. Information about payment methods can be found here.