ONLINE → store delivers to EU address → you export via ocean freighter /

If the online store delivers your items to an address inside the EU first, and after that you export the items via ocean freighter yourself:

  1. Get a correct receipt from the store Your receipt should show your name, passport nr. and non-EU address. You can add this information to the billing address (different than the delivery address) when paying online.

  2. Get proof of export
    Find out which documents you need here.

  3. Create a account
    You can download our app (Google Play | Apple Store) or create an account via our website.

    Register your receipt in your account and upload copies of your documents.

After, we'll provide a time-frame for your refund and notify you when your VAT has come in from the store.

Information about payment methods can be found here.