If the store where you shopped is not listed or has a white logo in our guide, this means that they have never refunded VAT via vatfree.com before. Feel free to register the new store and your receipt. We'll then continue to contact them and negotiate a refund on your behalf. If they don't want to cooperate we won't charge a fee.
We advise you to contact new stores directly first. Cc us in your message to the store so we can assist. A short message is sufficient, just to let them know you wish to submit a claim via vatfree.com. New stores are often more willing to cooperate if you let them know personally beforehand that you want to submit a claim.