How do fees compare to other Tax-Free companies? /

Our fee structure is simple:

For every store and receipt, we charge a standard fee of 28% of the VAT with a maximum service fee of 80 EUR per receipt. 

You can compare the refund versus competitors with our Refund Calculator: 

✅ Good to know: All Tax-Free companies charge a service fee. You can find out why, here. offers the highest refund guaranteed, with a maximum fee, which is unique in the Tax-Free market. With big purchases and high VAT amounts, our maximum fee can save you hundreds of Euros compared to others. If you find a higher refund amount somewhere else, let us know and we’ll lower our service fee for you. 

This competitor matrix shows where you pay what when claiming back VAT:


Service fee

28% of the VAT

Maximum 80 EUR

30-70% of the VAT No Maximum

Fee for cash refunds


Fee for cancellation of pre-paid VAT refunds (if a direct refund was received in-store but proof of export was not obtained when exiting the EU)


Fee for late submission of Tax-Free documents



Fee for Visa and Mastercard transactions


Fee for PayPal transactions


Fee for European IBAN debit transactions


Fee for AliPay transactions


* does not refund in cash because this results in extra fees (currency conversion and cash handling fees).

Refund amounts of other Tax-Free companies are visible on their Tax-Free forms, which you received from the stores at the moment of purchase. Some Tax-Free forms show other applicable fees in the small print. Further information about fees can be found in the Terms and Conditions on Tax-Free company websites.

Frequently Asked Questions:

What is a Tax-Free form?

What if I find a lower fee somewhere else? 

Why do I pay a service fee?

What is the service fee? refund calculator

Disclaimer: this information was last updated on the 15th of March 2024.