NATO - Shopping at EU stores /

If you are stationed in the Netherlands and buying at Dutch stores, please follow instructions here.


To submit a VAT refund claim, please follow the steps below:


  1. Get a purchase receipt or invoice from the store

  2. Print and fill a 'VAT and Excise Duty Exemption Certificate 151',  two times.

    One (1) for yourself and one (1) for your NATO base admin/tax office. The tax office will not make copies; you have to have both copies with you.

    Download: GENERAL 151 FORM

    1. Box 1: Fill in YOUR name & YOUR residential address in the EU

    2. Box 5: Fill in the store details, description of your items (like on your purchase invoice) and item amounts excluding VAT

    3. Box 2, 3, 4, 6, and 7: will be completed and stamped by an employee at your NATO base admin/tax office.

  3. Download our app or create an account via our website and register your receipt. We’ll ask you to upload copies of your documents.

When this process has been completed, we’ll check your documents and contact the store for your refund. You’ll be notified by email when a store has processed your claim. After receiving notification, payment can be requested by logging in to your account.


Additional remarks: